Terms & Conditions

Please read my terms and conditions carefully before using my website.

This website is owned and operated by Joanne T Kell

If you have any queries about my terms and conditions please contact me by email, jtk_art@yahoo.co.uk or via the contact us page on the site.

Making a purchase

I must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer from you to buy the goods, which will be accepted by me when the goods are dispatched.

Please check your order to ensure everything is correct before submitting.

To enable me to process your order, you will need to provide me with your email address. I will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm the details.

Ownership of rights

All rights, including copyright, in this website are owned by Joanne T Kell. You may not use, copy, modify, share or store any part of it without my permission.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without my permission. You may not modify or share any part of my website.

Copyright Act 1988

Please note: Copying any of my images is a breach of copyright and is an offence under the Copyright Act 1988. 

Please contact me directly with any queries on this matter.

General Accuracy

Great care has been taken to ensure that my products have been described accurately and that prices are correct. There may be slight colouration differences in the products due to the printing methods used and/or the way a product photographs for use on the website. All weights and dimensions given are as near as possible but may vary slightly. 

Please contact me directly for more detailed information of a product if needed.

Availability of products

Where I will try to insure that all my products advertised on the site are  available, in a case where the product is not immediately available and I have your details I will contact you and give you the option to wait or to cancel the order.

Pricing 

All the product prices are inclusive of VAT. Delivery is calculated on a weights and measurement basis with Royal Mail pricing so as to give the customer a fair price. The weights and sizes of products in your basket will calculate as you add items. 

Delivery

Delivery will be by Royal Mail in accordance with their weights and sizing. Please see the delivery section for details of cost.

Delivery will be possible to United kingdom inland only. Most areas of Scotland will be charged at the same rate however in a case where the charge is higher I will contact you.

I aim to dispatch your order within 5 days of receipt, this is usually less, however on a rare occasion where this is not possible I will contact you on receipt of your order.

Payment

Payment from your credit or debit card upon receipt of your order. I accept no liability if a delivery is delayed due to an error on your part submitting incorrect payment details.  If it is not possible to obtain full payment for the goods from you, then I can refuse to process your order. 

Commissioned gifts and commissioned drawings will take longer and completion times will be discussed at the time of ordering.

If your order is urgent, please contact me and I will do my best to help you.

I cannot guarantee delivery dates once your parcel is with Royal mail and I am not responsible for loss or damage once delivered at your chosen address. If you have a chosen safe place agreed with Royal Mail, I will not be liable for damage to the goods if delivered to this place.

Please enter your chosen address carefully with a full postcode. 

Cancellation of orders by you

You have the right to cancel your order within 14 days of receiving it, unless the item was bespoke made for you or a commissioned artwork.

If you wish to cancel your order please contact me using the contact us or directly by email.

If you have received the order and then cancel, you will be required to return the goods to me at your own cost unless your product is faulty. If you feel that your product has a fault please contact me. Once I have received the goods back a refund will be made to your credit or debit card. In certain cases i.e. earrings, a small deduction to your refund may be made due to health and hygiene if the product has been opened. If you have opened a product and handled it excessively, an adjustment may be made to your refund. If you decide to cancel your order after I have dispatched it, on receipt please do not open it, send it straight back in the original packaging. 

If you change your mind soon after placing your order please contact me as soon as possible to avoid postage expenses.

If you have any problems with my products please contact me directly.

Cancellation of orders by me

I may need to cancel your order if I have insufficient stock to fulfil the order.

If this is the case I will contact you immediately and discuss whether or not you would like an alternative product or a full refund.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.