PRIVACY NOTICE

Your privacy is extremely important to us and we are fully committed to providing you with clear and transparent information about how we use your personal information. We value the trust you give us when sharing your personal information and we ensure robust measures are in place to keep your information secure and will only use it for the purposes outlined in this notice.

All data is processed lawfully, fairly, transparently and in accordance with data protection legislation. This notice outlines how we process personal information when you use this website, including making a purchase or communicating with us.

Information we collect about you when you use our website

When you access the website, the webserver logs your Internet Protocol (IP) address (a unique set of numbers that identifies one or more devices on a computer network), browser identifier and the time of access. Our website uses also cookies.

Our website contains links to other third-party websites such as Paypal, and we also participate on social media websites including, but not limited to Facebook, Twitter, YouTube and Instagram. We may share content from websites such as these on our websites; however, we do not control the privacy practices of such websites. For further information, you should refer to the relevant websites privacy policy.

You can register to receive news and other information from us by email. You may need to provide some additional information about yourself to access these services or if you contact us in another way.

If you communicate with us through our website, we usually collect:

  • Your contact details (as required to provide a response)
  • Details of your request, query or concern

Marketing

We may use your data to send you marketing information such as product updates and newsletters. We will only do this if you have subscribed to receive such communications and you can withdraw this at any time.

How long we keep information about you

We will retain your personal data as long as is necessary to provide the services to which you have subscribed, or where we have another legitimate and lawful reason to do so. We may also need to retain some information to comply with our legal obligations such as financial/accounting records which need to be retained for six years from the end of the relevant tax year.

As the reason for retaining certain types of information varies, retention periods can vary significantly. Please contact us if you require any further information on specific retention periods.

Transfers of data out of the EEA

We do not transfer your information to any processors based in other countries outside the EEA.

Your rights in respect of your personal information

You have important rights under data protection law. In summary these include:

  • To be informed about how your information is processed
    We hope that the information in our privacy notice has achieved this but please contact us if there is any additional information you require.
  • To access any personal data held about you
    You have the right to see the personal information we hold about you. This is called a Data Subject Access Request (DSAR/SAR). Please contact us if you want to exercise this right.  We may ask you for proof of identity before fulfilling this request.
  • To have your data rectified if it is inaccurate
    If we do hold information about you, you can ask us to correct or amend any inaccurate or incomplete information by contacting us. We will either make the requested amendments or provide an explanation as to why we are not making changes.
  • To have your data deleted (except if there is a valid lawful reason to retain it)
    You have a right to request the deletion of your information in advance of our standard retention periods. We will delete this information unless there is a lawful reason for the information to be retained.
  • To have your information restricted or blocked from processing
    If you object to processing, we will restrict the processing of your information for the purpose to which you are objecting whilst we review your objection.
  • To portability
  • To object to any processing based on legitimate interests, automated decision making including profiling and to your personal information being used for direct marketing activities

Click here to learn more about your rights on the ICO’s website (Information Commissioner’s Office).

While we hope to be able to resolve any concerns you have about the way that we are processing your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR or have any wider concerns about our compliance with data protection law. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.

COOKIE POLICY

What are cookies?

Cookies are used by websites to help them run smoothly and make certain features work.

Cookies cannot harm your computer.

Most web browsers automatically accept cookies. You can choose to alter your browser settings to prevent automatic acceptance, if you prefer. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies, and certain features may not work.

How long will a cookie stay on my computer?

The life of a cookie depends on what the purpose of the cookie is. Session cookies are temporary cookies that exist in the cookie file of your browser only for as long as you stay on the site. Persistent cookies are cookies that remain in the cookie file of your browser for much longer. Their lifetime depends on the specific cookie.

What about cookies from other sources?

We do not use or allow third parties to serve cookies.

Do we collect IP addresses?

Yes, our firewall collects IP addresses in order to protect our site from unauthorised access (both the website and our server will look at and store IP addresses as part of their firewalls). This is for security, and the protection of the website and data. If the firewall detects an attack from an IP address, it will stop that IP from having access to the site in order to prevent the website from being hacked.

We do not use this information for any other purpose and we do not run analytics on web traffic.